Answers to most questions can be found on the UCAT website or in the FAQs. Please check these first, before making contact. You cannot use this service to book, cancel or reschedule a test. Please call Pearson Customer Services on +44 (0) 208 616 5106 for assistance.
Candidates may obtain a refund if they have already paid for their test before they were approved for a UCAT Bursary. The deadline to redeem a bursary is 17:00 (BST) on 16 October 2026.
The name on your permitted photo ID should exactly match the name registered in your UCAT account.
If you require a correction or change to your registered name please complete this form at least 5 working days before your test date.
You must upload a copy of your photo ID to verify your request.
If your name has changed you will also need to provide proof of your new name (e.g. a copy of your marriage or civil partnership certificate or a 'deed poll').
Please note: name changes are not permitted once you have sat your test
If you are unsure whether your ID is acceptable, please use this form to contact Pearson Customer Services at least 10 working days before your appointment for advice.
If you contact us fewer than 10 working days before your test date you may have limited options.
Upload a photo of your ID with your enquiry.
Candidates out of education or testing outside the UK that cannot meet the ID Policy, may request an ID exception to present one of the following forms of Alternative ID:
If you contact us fewer that 10 working days before your test date you may have limited options.
You must upload a photo of your Alternative ID with your request.
If you have made a bursary application please wait until you have received the outcome before making contact. Applications are usually processed within 3 working days.
If you have been approved for a bursary after you paid for your test, you can arrange for a refund by submitting a 'Bursary Refund' Help Request. The deadline to redeem a bursary is 17:00 (BST) on 16 October 2026.
If you are unsure whether you are eligible for a bursary submit an application through your UCAT account and upload the evidence you have. The UCAT Office will inform you if additional evidence is required, and at that stage you will have an opportunity to discuss your application further if necessary.
If you have a different query about the bursary scheme, please complete the form below.
If you have made an access arrangements application please wait until you have received the outcome before making contact. Applications are usually processed within 5 working days.
If you are unsure whether you are eligible for access arrangements submit an application through your UCAT account and upload the evidence you have. The UCAT Office will inform you if additional evidence is required, and at that stage you will have an opportunity to discuss your application further if necessary.
If you have a different query about access arrangements please complete the form below.
You must upload evidence that meets the requirements of the Access Arrangements Policy to support your request
Use this form to request an investigation into an incident that occurred during your Pearson test session.
Please provide as much detail as possible about the incident, including dates and times.
Please provide details about your test session:
For test centre candidates:
For candidates testing online:
In which UCAT subtest(s) did the incident occur? (Select all that apply)
Please provide a brief explanation of the incident, which makes clear:
Providing false or misleading information or evidence is considered misconduct.
Candidate illness/injury, recent bereavement, and other mitigating circumstances are considered under our Fitness to Test Policy.
Candidates may use this form to:
I have sat my test:
Candidates who are not fit to test Candidates experiencing illness/injury or personal circumstances who are unable to declare themselves fit to test before testing ends or unable to reschedule their test, should complete this form so that the UCAT Office can offer appropriate advice and support.
You should wait to receive a response before sitting your test. The UCAT Office will usually respond within 3 working days.
Withdrawal of a fitness to test declaration If a candidate has sat their test, UCAT will not normally take any action.
On occasion, UCAT may allow a candidate to withdraw a fitness to test declaration after testing if they can evidence they experienced exceptional mitigating circumstances very close to their test where their judgement was impaired, and they were unable to make a rational decision about whether they were well enough to test.
Candidates should refer to the Fitness to Test Policy before making a withdrawal request.
Complete the application form below to apply to sit the OnVUE UCAT on geographical grounds.
You will need
You must check local test centre availability before making an application. Follow the steps to book a test through your UCAT account.
OnVUE UCAT applications are accepted between 23 June (09:30 BST) and 10 September (15:00 BST). OnVUE UCAT testing takes place in a different test window (13 July to 20 September).
Applications from UK candidates unable to find a test appointment will normally be rejected. Additional appointments in September are held back and released regularly as Pearson manages demand across test centres. Please keep checking local test centre availability through your UCAT Account.
I am applying on geographic grounds because I live, work or study in a country where (select one):
Your registered address is displayed below.
Please enter your current address.
You must upload evidence of your current address to verify your eligibility.
Please use this form if your question is not covered by our Frequently Asked Questions (FAQS).
Please provide as much information as you can to help Pearson Customer Services answer your enquiry.
There was an error saving your data. Please try again in a few moments or contact support for assistance.
Your session will expire soon due to inactivity. Press OK to continue using the site.